Most of our electric wheelchairs arrive largely pre-assembled to make setup as simple as possible. Depending on the model, you may need to attach components such as the battery, controller, footrest or other accessories. Your product instructions will provide the specific setup steps.

Yes. A user manual is included with the product to help you with setup, charging, operation and general care.

Where available, we provide helpful setup and demonstration videos. These can make it easier to understand how to assemble, fold, charge and operate your wheelchair.

Charging methods vary by model. Depending on the wheelchair, you may be able to charge the battery while it is installed or charge a removable battery separately. Always use the supplied or approved charger and follow the instructions for your specific model.

Charging time depends on the model and battery configuration. You can find the recommended charging time in the Technical Specifications for each product.

The maximum range varies between models and battery configurations. Actual range can also be affected by factors including user weight, terrain, temperature, speed, slopes and driving conditions.

Many of our mobility products feature removable batteries, making charging, storage and transportation more convenient. Battery configuration varies by model, so please check the individual product specifications.

Some of our models use lithium batteries that may meet applicable airline battery requirements. However, airline policies can vary, so always contact your airline before travelling and provide the wheelchair model, battery type and battery capacity.

Many of our electric wheelchairs are designed for both indoor and outdoor mobility. Suitability can vary by model, so we recommend checking the product specifications and intended use before purchasing.

Some models are designed to handle light outdoor terrain, but performance depends on the wheelchair and surface. Always reduce your speed and take extra care on grass, gravel, slopes and uneven ground.