Privacy Policy

Last updated: 4 September 2026

M&M Collective (ABN 21 883 451 924) operates mandmco.com.au. This Privacy Policy explains how we collect, use, store and disclose personal information when you browse our website, contact us, create an account or place an order.

Information we collect

We may collect your name, email address, phone number, billing and delivery addresses, order and transaction details, communications with us, account preferences, device and browser information, IP address and information about how you use our website. Payment details are processed securely by our payment providers; we do not receive or store your complete card number.

How we collect information

We collect information directly from you, automatically through our website and cookies, and from service providers involved in operating our store, processing payments, preventing fraud, delivering orders and providing customer support.

How we use information

to process payments, orders, deliveries, returns, refunds and warranty enquiries;
to provide customer service and respond to questions;
to maintain accounts and remember preferences;
to improve our website, products and services;
to prevent fraud and protect our customers and business;
to send marketing where you have consented, with an unsubscribe option; and
to comply with legal and regulatory obligations.

How we disclose information

We may share only the information reasonably needed with Shopify, payment processors, Australian suppliers and fulfilment partners, freight carriers, IT and analytics providers, professional advisers and government authorities where required by law. Information may be processed outside Australia where a service provider operates internationally.

Cookies and analytics

Our website uses cookies and similar technologies for essential store functions, security, analytics, preferences and advertising. You can manage cookies through your browser, although blocking essential cookies may affect checkout or account functions.

Security and retention

We use reasonable safeguards to protect personal information. No internet transmission or storage method is completely secure. We retain information only for as long as reasonably required for the purpose collected and to meet legal, tax, accounting and dispute-resolution obligations.

Your choices and rights

You may ask to access or correct personal information we hold about you, request deletion where applicable, or make a privacy complaint. You may unsubscribe from marketing using the link in an email or by contacting us. We may need to verify your identity before acting on a request.

Third-party links

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and M&M Collective is not responsible for those external websites.